Refund policy
Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something you ordered is faulty, damaged or not what you ordered, email support@respectthebodyapp.com with your order number and a photo. We'll pay the return postage.
Change of mind
You can return items within 30 days of delivery for a refund or an exchange if they are unworn, unwashed and have the tags still attached. You pay the return postage.
Wrong size?
Happy to swap for a different size if it's in stock. This works like a change-of-mind return: you post the item back, and we send the new size.
Sale items
Sale items can't be returned for change of mind. This doesn't affect your rights if an item is faulty.
How to return
- Email support@respectthebodyapp.com with your order number and what you're returning, before you send anything.
- We'll reply with the return address and what to do next.
- Send it back with tracking.
Refunds
Once we've received and checked the item, we'll refund it to your original payment method. Your bank may take a few business days to show it.
Respect The Body Pty Ltd · ABN 54 686 682 860 · support@respectthebodyapp.com